Another kinda surprise issue for her has been the idea that when she downloads an app, she then needs to open this “weird” (her words) .dmg file, drag an icon to some Applications folder, and then find that app again to use it. She thought the .exe process was easier than the more “manual” (again, her words) process on the Mac. It was also not at all clear that she could delete the .dmg file afterwards either.
https://birchtree.me/blog/my-wifes-first-reactions-to-buying-a-mac-for-the-first-time-in-years/
Decades into using a Mac everyday, I also still don’t understand why this process isn’t better. Must be very weird for new users coming from Windows.